Yes. NEXA DESIGN is an officially authorized dealer for all brands we sell. All products come from official distribution channels. No parallel imports, replicas, or unknown stock.

Every product is delivered new and includes full manufacturer warranty according to EU law.

Payments are one-time only. You can pay via credit card or local EU payment methods.

We work with trusted partners including Airwallex, Payssion, Payoneer, and Oceanpayments to ensure secure processing.

Absolutely. We ship daily across France and the EU. Local payment options allow secure and trusted transactions.

• All packages are fully traceable;
• Returns are honored within 14 days;
• Full manufacturer warranty applies.

For in-stock products:

• 4 working days total from order to delivery across the EU;
• Free shipping on all orders.

Returns are free and possible within 30 days of delivery. No questions asked.

Simply email your order number and request a return. A prepaid return label and instructions will be provided.

Return address depends on customer location. We have a local EU return address in France.

After we receive and inspect your return (usually 3–5 working days), we will refund the full amount via the original payment method within 14 days.

Yes. All products come with full manufacturer warranty according to EU law.

Issues? Contact info@nexadesign.online with your order number and a brief description. We’ll assist with repair, replacement, or refund.

You can reach our customer support:

• Email: info@nexadesign.online
• Phone: +44 7367 075074 (Mon–Fri 09:00–17:00 CET)

We respond within 24 hours on working days.