Billing & Payments – NEXA DESIGN

Last updated: 12 February 2026

1. Payment Methods

All payments are one-time payments. Customers can pay securely using the payment methods available during checkout, including:

Visa
Mastercard
Maestro
Bancontact (where available)
Other locally supported European payment methods

Payments are processed through trusted and secure payment service providers.

2. Payment Process

When placing an order, the total amount payable is clearly displayed before order confirmation.

The total amount may include:

Product price
Applicable VAT
Shipping costs (if applicable)
Promotional discounts or coupon reductions

Once payment has been successfully authorized, the Customer will receive an order confirmation email containing the order details.

Orders are only considered accepted after successful payment processing.

3. Secure Transactions

We take payment security seriously.

All transactions are encrypted and processed through PCI-DSS compliant payment providers. We do not store complete payment card details on our servers.

Appropriate technical and organizational security measures are implemented to protect customer payment information.

4. Billing Information

To process orders and comply with legal and tax obligations, we may collect the following billing information:

Full Name
Billing Address
Email Address
Phone Number (optional)
Country of Residence

Customers are responsible for ensuring that all billing information provided is accurate and up to date.

5. Invoices & Receipts

After successful payment, a digital order confirmation and receipt will be sent to the email address provided during checkout.

Customers may request additional billing documentation by contacting customer support.

6. Refunds

Refunds are handled in accordance with our Refund & Returns Policy.

Where a refund is approved:

Refunds are issued using the original payment method whenever possible.
No additional refund processing fees are charged.
Refunds are typically processed within 14 days after receipt and inspection of returned goods or proof of return shipment.

7. Failed or Declined Payments

If a payment cannot be processed successfully, the order will not be completed.

Common reasons for payment failure include:

Insufficient funds
Incorrect payment information
Bank authorization issues
Security verification failures
Payment provider restrictions

Customers experiencing payment issues should contact their financial institution or try an alternative payment method.

8. Currency & Tax Information

Prices displayed on the website are shown in the currency indicated at checkout.

Where applicable:

VAT and applicable taxes are included as required by law.
Customers will be informed of the final payable amount before confirming their purchase.

9. Fraud Prevention

To protect customers and our business, orders may be subject to verification and fraud-prevention checks.

We reserve the right to refuse, suspend, or cancel any order where fraudulent activity, unauthorized payment use, or suspicious behavior is suspected.